Sir Julian Lewis: Does the hon. Lady believe that the safety of very vulnerable claimants would be improved if there were a system within the DWP for flagging them as vulnerable and ensuring, so far as it is practically possible, that they always deal with the same person, who might be specifically qualified to look after people with such vulnerabilities?

[Debbie Abrahams (Chairwoman of the Work and Pensions Select Committee): The right hon. Member makes an excellent point. There are some systems, but the inquiry found that they are very fragmented and a little too ad hoc. This is about making a coherent case that this is everybody’s business. Yes, we should be proactively identifying and assessing the vulnerabilities of claimants when they present, and we should be able to signpost them to other agencies that may, for example, have a statutory duty of care.]