Sir Julian Lewis: I thank the Minister for making this statement today, and welcome the appointment of Sir Jim Harra, who did indeed have an excellent record at the head of HMRC, as interim chief executive.

I think we ought also to have a word of praise for the consumer affairs team at the Daily Telegraph, who have drawn welcome attention to unwelcome statistics, such as £116 million in unclaimed premium bond prizes, £3 billion spent on digitisation and £43 million spent on consultants for doing we know not what. Given that the Financial Ombudsman Service can award only token sums by way of compensation for maladministration, can the Minister assure NS&I savers that, when it comes to the question of compensation that must be paid to them by NS&I, there will be some dedicated method whereby those who are already severely out of pocket can have speedy resolution of their claims and recompense?

[The Parliamentary Secretary to the Treasury (Torsten Bell): Let me try to take the right hon. Member’s questions in turn. I would think of compensation as two buckets. There will be automatic compensation relating to the withholding of funds. The FCA provides guidance on how that should be administered, and we will ensure that is put in place in full. More complicated cases – he has given examples in which the deprivation of funds has had implications – will be considered on a case-by-case basis, rather than by using the FCA formula that I have mentioned.

I am keen to praise journalists where we can, but I am afraid that, in the case of the Daily Telegraph in recent weeks, praise needs to be caveated. It is important to raise cases brought up by members of the public, but some of the reporting I have seen in the past 48 hours has been incredibly inaccurate. I will give the right hon. Gentleman two examples. The Daily Telegraph has published a piece claiming that 160,000 cases relating to NS&I have been brought to the Financial Ombudsman Service, when in truth that number is in the hundreds. That was printed on the front page of the newspaper without basic fact-checking taking place. Today, the paper has talked about taxpayers’ money being used to reunite people with their funds. That is entirely inaccurate for the reasons that I have set out. I worry that that will have worried some MPs and members of the public. It is important that we raise questions of customer service, in which NS&I has fallen short, as I have said, but we should not be blind to what has been inaccurate journalism in the past 48 hours.]