PUBLIC RECORD OFFICE – 21 March 2000

Dr Julian Lewis: Despite the somewhat querulous tone in which the previous question was put, will the Minister [David Lock] join me in congratulating the staff of the PRO? I spent many years working there in the 1970s and early 1980s and I have recently started using it again. Will he accept that the service has tremendously improved, both online and in the actual services displayed on the premises? Will he also accept that the standard of courtesy shown to me and other researchers over 20 years has been outstanding?